Shipping Policy

At Celsiu, we work to prepare orders promptly and provide customers with clear delivery information. The following policy explains how orders are handled, shipped, tracked, and addressed when delivery issues occur.

1. Shipping Coverage

Celsiu currently ships eligible products to addresses within the United States.

Shipping availability may vary for certain products or destinations because of product characteristics, carrier requirements, or applicable transportation restrictions.

2. Order Handling

After successful payment confirmation, orders generally require 1–2 business days for preparation.

Orders are normally handled during regular business days. Weekends and applicable holidays are not counted as processing days.

During periods of unusually high order volume or other operational disruptions, preparation may require additional time.

3. Estimated Delivery Time

After an order has been transferred to the carrier, standard delivery is generally estimated at 3–6 business days.

The overall estimated timeframe, including order preparation and carrier transit, is approximately 4–8 business days.

These timeframes are estimates only and should not be considered guaranteed delivery dates. Actual delivery may vary depending on the destination and circumstances affecting the carrier network.

4. Shipping Fees

Any shipping charges applicable to your purchase will be displayed during checkout before the order is submitted.

The final shipping cost may depend on factors such as the destination, package characteristics, selected shipping service, and products included in the order.

If a promotional or complimentary shipping option is available, the applicable terms will be shown at checkout.

5. Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please carefully verify:

Recipient name
Street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code

If you notice an address error, please contact us immediately at support@celsiusiul.shop. We will try to assist before fulfillment begins, but an address change cannot be guaranteed after the order has been processed or shipped.

6. Shipment Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided at checkout.

When tracking is available, the confirmation will contain the applicable tracking information.

Please allow approximately 24–48 hours after dispatch for the carrier's tracking system to begin showing shipment activity.

7. Delivery Estimates and Delays

Estimated delivery dates are provided for planning purposes and are not guaranteed.

A shipment may take longer than expected because of:

Severe weather
Carrier network congestion
Holidays or peak shipping periods
Transportation interruptions
Regional delivery issues
Incorrect or incomplete address information
Events beyond our reasonable control

A delay does not automatically indicate that an order has been lost.

8. Missing or Delayed Packages

If tracking has not updated for an extended period or your package appears to be delayed, please first review the latest carrier information.

If you believe the shipment may be lost, contact us with your order number and tracking information. We will review the available information and assist where reasonably possible.

9. Delivered but Not Located

If the carrier's tracking system shows that a package was delivered but you cannot find it, please check around your delivery location and with household members, neighbors, or building management where appropriate.

You may also contact the carrier to request additional delivery information.

If the package remains unavailable, contact Celsiu so we can help review the shipment details.

10. Damaged Packages

If your order arrives with visible damage, please keep the product and shipping materials and contact us promptly.

Photos of the package, shipping label, and affected product may be requested so we can evaluate the situation and determine the appropriate resolution.

For functional beverages or other consumable products, please do not consume a product that appears damaged, leaking, contaminated, or otherwise compromised. Contact us for assistance.

11. Undeliverable Shipments

A package may be returned to the sender if the carrier cannot complete delivery because of an incorrect address, repeated unsuccessful delivery attempts, refusal, or another delivery issue.

If a shipment is returned to us, please contact our support team. Depending on the circumstances, additional shipping costs may apply if a new shipment is requested.

12. Shipping Restrictions for Certain Products

Because Celsiu offers functional beverages, certain products may be subject to carrier, destination, or transportation requirements.

If a product cannot be shipped to a particular destination, we may contact the customer or cancel the affected portion of the order and provide any applicable refund.