Refund Policy

At Celsiu, we want customers to have a clear understanding of the circumstances under which an order may be returned or refunded. Because our store sells functional beverages and related consumable products, certain items may have return restrictions for health, safety, and product-quality reasons.

1. Return Period

For eligible non-consumable products, return requests may generally be submitted within 30 days of delivery.

Because functional beverages are consumable products, opened or used beverage products are generally not eligible for return. Please contact us before sending any item back so we can determine whether your purchase qualifies.

2. Eligible Returns

An eligible product should generally be:

Unused and in its original condition
Unopened where applicable
In its original packaging
Accompanied by the relevant order information
Returned within the applicable return period

Products that have been opened, consumed, altered, or damaged after delivery may not qualify for a discretionary return.

3. Consumable Products

For product-quality and safety reasons, we generally cannot accept returns of opened functional beverages or other consumable products.

If you receive a product that is damaged, defective, leaking, incorrectly supplied, or otherwise unsuitable upon arrival, please contact us promptly so we can review the issue and determine an appropriate resolution.

4. Damaged or Incorrect Orders

Please inspect your shipment after delivery.

If your order arrives damaged, contains the wrong product, or has another fulfillment-related problem, contact us at support@celsiusiul.shop as soon as reasonably possible.

Please provide your order number and, when helpful, clear photographs of the product, packaging, shipping label, or damage. This information may help us evaluate the situation more efficiently.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

5. Products That Cannot Be Returned

Returns may not be accepted for:

Opened or partially consumed beverages
Products that have been used or altered
Items damaged through improper handling after delivery
Personalized products, where applicable
Final Sale or clearance merchandise, where applicable
Gift cards
Other products that are not reasonably suitable for return because of their nature

These limitations do not affect any non-waivable rights you may have under applicable consumer protection laws.

6. How to Request a Return

Please contact our customer service team before shipping any product back.

Send your request to support@celsiusiul.shop and include:

Your order number
The product you are contacting us about
The reason for your request
Photos or other supporting information when applicable

If your request is approved, we will provide the appropriate return instructions.

Please do not send merchandise to our business address without receiving return instructions first.

7. Return Shipping

If a return is required because we sent the wrong product or the product arrived damaged or defective, we will review the circumstances and determine the appropriate shipping arrangement.

For other eligible returns, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

8. Refund Processing

Once an approved return has been received and reviewed, we will notify you of the outcome.

If a refund is approved, the applicable amount will normally be credited to the original payment method used for the purchase.

Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

9. Refunds for Damaged or Defective Products

When a product arrives damaged, defective, leaking, or otherwise unsuitable for use, we will review the information provided and determine an appropriate solution.

Depending on the circumstances and product availability, the resolution may include a replacement or refund.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. However, once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may need to follow the applicable return procedure.

11. Refund Not Received

If we confirm that your refund has been issued but you do not see the funds after the applicable processing period, please check with your bank or payment provider first.

If the refund remains unavailable, contact us at support@celsiusiul.shop so we can help review the transaction.