At Celsiu, we strive to provide a secure and transparent payment experience for every order placed through our online store. This Payment Policy explains how payments are processed, what payment methods may be available, and what to expect if a payment or refund requires additional review.
1. Currency
All prices displayed on the Celsiu website are charged in U.S. Dollars (USD) unless otherwise stated during checkout.
The total amount due, including any applicable taxes and shipping charges, will be shown before you complete your purchase.
2. Accepted Payment Methods
The payment options available for your order will appear during checkout and may vary depending on your location, payment provider, or transaction.
Supported payment methods may include major credit and debit cards such as:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
Additional payment methods may be available when supported by our checkout system.
3. Payment Authorization
When you submit an order, your payment may be subject to authorization or verification by the applicable payment provider before the transaction is completed.
By placing an order, you confirm that:
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The payment information you provide is accurate.
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You are authorized to use the selected payment method.
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Sufficient funds or available credit are available for the transaction.
If a payment cannot be authorized or verified, your order may be delayed, declined, or cancelled.
4. Secure Checkout
Our online store is powered by Shopify, and payments are processed through Shopify and authorized payment service providers using security technologies designed to help protect transactions.
For your protection, Celsiu will never ask you to provide your complete card number, CVV/security code, or account password through email, text message, or telephone.
5. Pricing Accuracy
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
If a pricing or technical error occurs, we reserve the right to correct the error, update pricing, or cancel the affected order before fulfillment begins. If payment has already been collected for a cancelled order, any applicable amount will be refunded to the original payment method.
6. Taxes
Applicable sales tax or other legally required charges will be calculated during checkout based on the information provided with your order.
The final payable amount will be displayed before payment is submitted.
7. Payment Review
To help protect customers and our business, certain transactions may be reviewed before fulfillment.
Additional review may occur when necessary to verify payment information, address inconsistencies, unusual transaction activity, or other circumstances affecting order security.
If additional information is required, we will contact you using the contact information provided with your order.
8. Order Cancellation and Refunds
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before an order enters fulfillment may be accommodated when reasonably possible. Once an order has been processed or shipped, cancellation may no longer be available.
Approved refunds will generally be returned to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
For complete information regarding eligibility and procedures, please review our Refund Policy.
9. Failed Transactions
If your payment is declined, please verify that your billing information is correct and that your payment method is active.
You may also wish to contact your bank or card issuer for additional information about the declined transaction.
If you continue experiencing checkout issues, our support team will be happy to assist with general payment-related questions.
10. Contact Us
If you have questions about payments, charges, billing, or checkout, please contact us:
Celsiu
Email: support@celsiusiul.shop
Phone: +1 (972) 653-3514
Address: 247 W Utica St, Buffalo, NY 14222, United States.