What does Celsiu sell?
Celsiu specializes in functional beverages and related drink products. Our selection may include different flavors, formats, and product options, with availability changing over time.
Where can I find product information?
Product pages provide the available information for each item, which may include ingredients, serving information, package details, directions, and other relevant product specifications.
Because products are intended for consumption, please review the product label and applicable warnings before use.
How do I place an order?
Select the product you want, choose any available options or quantities, and add it to your cart. Continue to checkout, provide your delivery and payment information, review your order, and complete the purchase.
What currency are your prices in?
Unless otherwise indicated, prices on our website are displayed in U.S. Dollars (USD).
What payment options can I use?
Available payment methods are displayed during checkout. Depending on the transaction, major credit and debit cards and other supported payment options may be available.
How soon will my order be prepared?
Orders generally require 1–2 business days for preparation after payment has been successfully confirmed.
Orders are normally processed during business days, excluding weekends and applicable holidays.
How long does shipping take?
After dispatch, standard delivery is generally estimated at 3–6 business days.
The overall estimated timeframe, including order preparation, is approximately 4–8 business days. These are estimates rather than guaranteed delivery dates.
Will I receive tracking information?
When tracking is available, shipment details will be sent to the email address associated with your order.
Please allow approximately 24–48 hours after dispatch for tracking information to become active in the carrier's system.
Can I change my shipping address?
If you entered incorrect delivery information, contact us as soon as possible at support@celsiusiul.shop.
We will try to make corrections before fulfillment begins. However, an address change cannot be guaranteed after the package has been processed or shipped.
Can I cancel my order?
Please contact us immediately if you need to cancel an order.
We may be able to cancel an order before it enters fulfillment. Once it has been processed or shipped, cancellation may no longer be possible.
Can I return a functional beverage?
Because functional beverages are consumable products, opened or partially consumed beverages are generally not eligible for return.
Eligible unopened products may qualify for a return subject to our Refund Policy. Please contact us before sending any item back.
What if my beverage arrives damaged or leaking?
Do not consume a product that arrives damaged, leaking, or otherwise compromised.
Contact support@celsiusiul.shop with your order number and, when possible, photographs of the product and packaging. We will review the issue and determine an appropriate resolution.
What if I receive the wrong product?
Please contact us promptly if your order contains an incorrect item.
Provide your order number and details of the product received. Photos may be requested so that we can review the issue and assist with a replacement or refund where appropriate.
How long does a refund take?
Once an approved return has been received and reviewed, an approved refund is generally processed within 10 business days.
Refunds are normally sent to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.
What should I do if my tracking says "Delivered" but I cannot find the package?
First, check around your delivery location and with household members, neighbors, or building management if applicable.
You may also contact the carrier for additional delivery information. If the package still cannot be located, contact us with your order and tracking details so we can assist with reviewing the shipment.
Do you ship within the United States?
Yes. Celsiu currently ships eligible products to addresses within the United States. Certain products or destinations may be subject to shipping restrictions.
Can I consume your products if I have dietary or health concerns?
Please carefully review the ingredients, allergen information, serving instructions, and warnings provided with the product.
If you have allergies, dietary restrictions, take medication, are pregnant or nursing, or have a medical condition, consult an appropriate healthcare professional before consuming a functional beverage.
How can I contact Celsiu?
For questions about products, orders, payments, shipping, returns, or refunds, please contact:
Email: support@celsiusiul.shop
Phone: +1 (972) 653-3514
Address: 247 W Utica St, Buffalo, NY 14222, United States
When is customer support available?
Our customer service hours are:
Monday–Friday: 9:00 AM–5:00 PM (America/New_York)
Messages received outside these hours will be reviewed during the next available business day.