At Celsiu, we respect your privacy and take reasonable steps to protect information associated with your use of our online store. This Privacy Policy explains what information we may receive, how it may be used, and the choices that may be available to you.
1. Information You Give Us
When you shop with Celsiu or communicate with our team, we may receive information such as:
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Name and contact information
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Email address and telephone number
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Shipping and billing details
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Order and transaction records
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Information related to returns, refunds, or customer support
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Reviews, feedback, messages, or other information you choose to submit
We only request information that is reasonably necessary for operating our store, processing transactions, providing customer service, or fulfilling other legitimate business purposes.
2. Payment Information
When you place an order, payment information is handled through Shopify and applicable payment service providers.
For security reasons, please do not send complete payment card numbers, CVV codes, passwords, or other sensitive financial credentials to us through email, telephone, or ordinary customer-service messages.
3. Information Collected During Website Visits
When you browse our website, certain technical information may be collected automatically. Depending on the technologies being used, this may include:
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IP address
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Browser and device information
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Operating system
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General website activity
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Pages or products viewed
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Referring website information
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Cookies and similar identifiers
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Technical information related to website performance
This information can help us understand how the website is being used and maintain a functional and secure shopping environment.
4. How We Use Collected Information
Celsiu may use information for purposes including:
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Completing and managing purchases
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Confirming orders and payments
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Preparing and delivering shipments
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Providing tracking information
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Responding to customer inquiries
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Handling returns and refunds
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Maintaining customer-service records
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Improving products, website features, and shopping functionality
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Detecting suspicious activity or attempted fraud
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Protecting the security of our website and services
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Sending marketing communications when permitted
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Meeting applicable legal, accounting, and regulatory requirements
5. Cookies and Similar Tools
Our website may use cookies and related technologies to support essential functions and improve the browsing experience.
For example, cookies may help with shopping-cart functionality, remembering preferences, understanding website traffic, measuring performance, and supporting advertising or marketing activities.
You can adjust cookie settings through your browser or device. Blocking certain cookies may affect some features of the website.
6. Information Shared With Other Companies
Running an online store requires us to work with certain service providers. Where reasonably necessary, information may be shared with companies that assist with:
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Ecommerce and website operations
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website analytics
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Advertising and marketing
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Customer communications
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Fraud prevention
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Technical support
These providers generally receive only the information needed to perform their particular services.
7. Shopify
Celsiu uses Shopify as the ecommerce platform supporting our website and online checkout.
Shopify may process information relating to website visits, customer interactions, and transactions as necessary to provide its platform and related services.
For additional information, please review Shopify's Consumer Privacy Policy.
8. Advertising and Analytics
We may use analytics or advertising technologies to understand how visitors interact with our website, evaluate marketing performance, and improve our online presence.
Depending on the services used, these technologies may involve cookies, pixels, tags, or similar tools.
Where applicable law provides you with the ability to opt out of certain targeted advertising or related data practices, you may exercise those rights through the available mechanisms or by contacting us.
9. When Information May Be Disclosed
We may disclose information when reasonably necessary to:
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Comply with legal obligations
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Respond to valid legal or governmental requests
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Investigate suspected fraud or unauthorized activity
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Protect our customers, business, website, or property
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Enforce our policies and agreements
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Resolve disputes
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Complete a merger, acquisition, restructuring, or sale of business assets
We do not disclose personal information simply because another party requests it.
10. Third-Party Websites
Our website may occasionally contain links to websites, applications, or services operated by third parties.
Those external services have their own privacy practices, which may differ from ours. Celsiu does not control the privacy or security practices of websites that we do not operate.
We recommend reviewing the privacy policy of any external website before providing personal information.
11. Children's Privacy
Celsiu does not knowingly seek to collect personal information directly from children.
Our online services are not intended for individuals who are below the applicable legal age in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.
12. Protecting Your Information
We maintain reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, misuse, alteration, or disclosure of personal information.
Nevertheless, no internet-based service can guarantee absolute security. Customers should also take reasonable precautions when protecting their accounts, devices, and personal information.
13. Retention of Information
We retain information only for as long as reasonably necessary for the purposes described in this policy or when retention is required by law.
Depending on the circumstances, records may be retained for order fulfillment, accounting, customer support, fraud prevention, dispute resolution, legal compliance, or other legitimate business needs.
14. Your Privacy Choices
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.
These rights may include:
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Requesting access to personal information
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Asking us to correct inaccurate information
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Requesting deletion where legally permitted
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Requesting a copy of certain information
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Opting out of certain marketing communications
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Opting out of applicable targeted advertising or data-sharing activities
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Exercising other privacy rights provided by applicable law
We may need to verify your identity before completing certain requests.
15. Marketing Preferences
If you receive promotional emails from Celsiu, you can unsubscribe by using the unsubscribe option included in the applicable message.
Choosing not to receive promotional communications will not normally prevent us from sending essential service messages, such as order confirmations, shipping notifications, refund updates, or responses to customer inquiries.
16. Global Privacy Control
Where required by applicable law, Celsiu will recognize valid Global Privacy Control (GPC) signals as an applicable opt-out preference for covered data practices.
The rights and obligations associated with GPC may vary depending on the user's location and applicable law.
17. Changes to This Privacy Policy
Our privacy practices may change as our business, website, technology, or legal requirements develop.
When this policy is updated, we will publish the revised version on this page and change the Last Updated date accordingly.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact:
Celsiu
Email: support@celsiusiul.shop
Phone: +1 (972) 653-3514
Address: 247 W Utica St, Buffalo, NY 14222, United States.